Cancellation and Missed Appointment Policy

For the Love of Dogs Mobile Pet Salon 317-753-8605

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For the Love of Dogs Mobile Pet Salon, Inc.

Cancellation and Missed Appointment Policy

Effective January 1, 2013

You will receive an email confirming your appointment at the beginning of each week as well as a phone call 1-2 days prior to your appointment.

We understand that things come up and you may need to change or cancel. We ask for at least 24 hours notice when possible so we can try to fill your time. If you call or email us to cancel, you will not be billed for your cancelled appointment. Please know that we may or may not be able to reschedule your dog's grooming depending on the groomer and her appointments scheduled for the week.

If we arrive at your house and you aren’t there, the full cost of the appointment will be billed to you. It is standard policy for us to call all phone numbers that we have on file and wait 15 minutes in the event that you are running late. In addition, we are more than happy to accommodate your needs if you will not be home during your dog's appointment. We have many clients who give us garage codes or leave keys so that you would not have to physically be home when we arrive. Please make these arrangements prior to your appointment with either Lori, Catie or your groomer so we can make a note of your instructions. If we have never groomed your dog(s) before, unfortunately, we cannot let ourselves in to your home, and you would have to be there for your appointment.